How to complain
We hope that most problems can be resolved easily and quickly at the time they arise and with the person concerned. If however, this is not the case and you wish to make a complaint, we would like you to let us know as soon as possible.  Complaints should be addressed to:

Mrs J Foster
Practice Manager
Beacon Primary Care Medical Centre,
Sandy Lane Health Centre
Skelmersdale 
Lancashire
WN8 8LA

You may wish to fill in one of our complaints forms (available at reception). Alternatively, you may ask for an appointment with Mrs. Foster in order to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly.

What we shall do

	You will be sent an acknowledgement note within five working days of receipt of your complaint.
	We aim to have your complaint investigated within fourteen working days of the date you raised it with us.
	We will investigate the incident and be in a position to offer you an explanation, or a meeting to discuss the problem with those concerned (if you prefer).
	Make sure you receive an apology, where this is appropriate.
	Endeavour to make sure that the problem is not repeated.

If you feel you need to take the problem further
We hope that if you have a problem, you will use our practice based complaints procedure. We believe that this will give us the best chance of correcting any problems. If however you are dissatisfied with either the practice based complaints procedure or the results of our investigation, you may contact :

Complaints Manager
Central Lancashire Primary Care Trust
Ormskirk Hospital
Wigan Road
Ormskirk
Lancashire
L39 2JW